Industry
The AI workspace for distributed teams.
Consumer-facing organisations with large, distributed workforces need AI that works at every point — customer service, in-store knowledge, supplier operations, and back-office workflows. GenOS gives distributed teams a single governed workspace connected to the systems they already use.
Use cases
Where AI delivers results in Retail and Consumer Groups
Customer service at scale
Handle order status, returns, product questions, and account queries across chat and email — instantly, at any volume, with consistent accuracy across every channel and every market.
Distributed team knowledge
Give teams across sites, regions, and countries instant access to policies, procedures, and product knowledge — from one workspace grounded in the documentation that governs their work.
Order processing and fulfilment
Ingest orders from any channel, validate against inventory and customer records, and push confirmed orders into your fulfilment system without manual re-entry.
Returns and refunds automation
Process return requests, validate against policy, and trigger fulfilment workflows automatically. Edge cases route to human review with all context already gathered.
Supplier and procurement automation
Process inbound supplier communications, extract order and delivery data, and route to ERP — eliminating manual entry across B2B procurement flows.
Service desk and internal triage
Triage incoming internal requests, provide instant first responses grounded in policy, and route cases to the right team with full context pre-filled.
GenOS products
Key workflows
- Multi-market team knowledge and policy access
- Inbound customer query handling and deflection
- Order intake and ERP integration pipeline
- Returns and refunds processing automation
- Supplier order extraction and routing
- Internal service desk triage and resolution
Ready to deploy AI in your retail and consumer groups organisation?
We scope, build, and run it with your team — from first agent to full production in weeks, not months.
Book a demo