65%
automation rate on contact centre workflows
NOS
80%
reduction in document processing costs
Sonae Sierra
6–12
weeks from kickoff to production deployment
GenOS delivery model
Why GenOS
What makes GenOS different from Copilot
01
GenOS runs where Office doesn't
Copilot is embedded in Word, Excel, PowerPoint, Outlook, and Teams. That is its strongest ground. GenOS runs where Office does not: operational systems, ERP integrations, custom databases, and customer-facing channels.
02
Built and owned by a named engineer
Copilot Studio lets your team build custom copilots themselves. GenOS deploys a named Forward Deployed Engineer who builds, integrates, and improves the system. That engineer stays responsible after go-live. You get a delivered outcome.
03
One control plane across all your AI
Microsoft governs what happens inside your M365 tenant. GenOS governs across all your enterprise AI: Anthropic, Google, open-source, and Microsoft models included. One audit trail, one RBAC layer, one improvement loop, regardless of which model is doing the work.
Why switch to GenOS
Teams choose GenOS over Copilot when
- You need automated pipelines that process volume without a human per transaction
- Your workflows span non-Microsoft systems: SAP, Salesforce, custom databases
- Governance matters: you need audit trails, RBAC at the agent level, and policy guardrails
- You are processing volume: invoices, orders, support tickets, documents at scale
- You need a named Forward Deployed Engineer who builds and owns the deployment
- You need multi-LLM routing: the best model per task, not one vendor across all of them
Feature by feature
| GenOS | Copilot | |
|---|---|---|
| Core model | Multi-LLM routing: best model per task, vendor-agnostic | Azure OpenAI (GPT-4o): Microsoft-managed, single vendor |
| Workflow automation | Deterministic pipelines that process volume 24/7 without human input per item | Chat interface: one person, one task at a time |
| M365 integration | Available via integration; not native to Office apps | Native: embedded in Teams, Outlook, Word, Excel, and SharePoint |
| Governance and audit trail | Granular RBAC, full audit logs per workflow, model call, and decision | Usage logs via Microsoft Purview; agent-level audit trail not production-grade |
| Cross-system integration | SAP, Salesforce, ERP, custom APIs, any downstream system | Strong within Microsoft Graph; limited outside the Microsoft ecosystem |
| RAG and knowledge retrieval | Access-controlled retrieval with versioning, knowledge audits, and gap detection | Retrieves from SharePoint and M365 content the user is permitted to access |
| Human-in-the-loop | Structured exception queues with full context, approval workflows, correction history | User reviews AI suggestions inline; no formal exception routing |
| Deployment model | Cloud-hosted, BYOC, or on-premise. In BYOC, data never leaves your perimeter. | Microsoft-managed cloud; BYOC not available for Copilot for M365 |
| Time to production | 6–12 weeks to go-live with a named Forward Deployed Engineer | Fast to enable via admin centre; realising workflow value takes longer |
| Post-go-live support | Named FDE owns the deployment, improves it, and expands it over time | Microsoft support tier; no dedicated engineer assigned to your deployment |
Frequently asked
What is the difference between GenOS and Microsoft Copilot?
Copilot adds AI inside Office apps to make individuals faster. GenOS automates the workflows that run the business across SAP, Salesforce, and custom systems, governed end to end, with a named engineer accountable for the outcome. It is a different category of tool.
Can GenOS replace Microsoft Copilot?
Usually not, and it does not need to. Copilot is strongest inside Word, Excel, and Teams. GenOS runs where Office does not. Most enterprises keep Copilot for individual productivity and add GenOS for governed workflow automation across their other systems.
Does GenOS work with Microsoft 365 and Azure?
Yes. GenOS integrates with SharePoint, M365, and Azure-hosted systems, and also routes across Anthropic, Google, and open-source models. It governs every model with one audit trail and one access layer, not just what happens inside your Microsoft tenant.
Bottom line
Copilot makes people a little faster inside Office. GenOS automates the process: invoices, orders, customer queries, across the systems Office never touches, governed from day one. That is a different category of tool.
See in practice
Next step
Book a working session. We run it in your environment, on your data.