65%
automation rate on contact centre workflows
NOS
80%
reduction in document processing costs
Sonae Sierra
6–12
weeks from kickoff to production deployment
GenOS delivery model
Why GenOS
What makes GenOS different from ChatGPT Enterprise
01
From the chat window into your systems
ChatGPT Enterprise is an excellent workspace for knowledge workers. GenOS connects AI directly to your ERP, CRM, SharePoint, and custom systems. It retrieves, processes, and acts on live data. No copy-paste required.
02
Pipelines that process volume without a human per transaction
ChatGPT processes one conversation at a time. GenOS runs automated workflows at scale: hundreds of invoices classified per hour, customer queries routed correctly, orders validated against ERP data. No one needs to open the chat window.
03
A named engineer accountable for the outcome
OpenAI ships model updates and offers customer success. GenOS's Forward Deployed Engineer scopes your workflows, builds the integrations, and runs a structured improvement cycle after go-live. That engineer is accountable for the outcome.
Why switch to GenOS
Teams choose GenOS over ChatGPT Enterprise when
- You need to automate a workflow. AI should run the process.
- Your AI needs to retrieve from and write to enterprise systems (ERP, CRM, databases)
- Governance is a hard requirement: audit trail, RBAC, policy enforcement
- You are processing document volumes at scale: invoices, contracts, support tickets
- You want answers grounded in your own knowledge base, not general model knowledge
- You need a deployment partner, not a SaaS seat
Feature by feature
| GenOS | ChatGPT Enterprise | |
|---|---|---|
| Core capability | Enterprise workflow automation: RAG, pipelines, integrations, governance | General-purpose AI assistant: writing, coding, research, analysis |
| Workflow automation | Deterministic pipelines that run at volume without a human per transaction | No pipeline capability. Each interaction is manually initiated by the user. |
| Knowledge grounding | RAG with access control against your documents, databases, and live systems | Model knowledge (cutoff date) plus file uploads per session. Not enterprise-scale retrieval. |
| Enterprise system integration | Direct integration with SAP, Salesforce, ERP, CRM, and custom APIs | No native enterprise integrations; API available for custom builds |
| Governance and audit | Full audit trail per workflow, model call, and decision; RBAC at agent level | Admin controls and usage logs; no workflow-level audit trail |
| General knowledge breadth | Inherits from underlying LLMs; strong on enterprise-specific tasks | World-class general knowledge across writing, coding, math, science, and research |
| Speed to first value | Scoped deployment takes 6–12 weeks with full integration | Minutes to deploy; employees productive on day one for ad-hoc tasks |
| Human-in-the-loop | Formal exception routing with context, approval workflows, and correction history | User reviews output inline; no structured exception queue or escalation path |
| Multi-LLM support | Route each task to the optimal model, not tied to a single provider | GPT-4o only; OpenAI is the sole model provider |
| Deployment support | Named Forward Deployed Engineer builds and owns the deployment end-to-end | Self-service with OpenAI support; no dedicated deployment engineer |
Frequently asked
GenOS vs ChatGPT Enterprise: what is the difference?
ChatGPT Enterprise is a seat that helps each employee think and write faster. GenOS is an operating layer that automates the workflow itself: pipelines that process volume, retrieval grounded in your systems, and governance built in. One makes people faster; the other removes the manual step.
Can ChatGPT Enterprise automate enterprise workflows?
It processes one conversation at a time, manually initiated. It has no deterministic pipelines, no native enterprise integrations, and no workflow-level audit trail. GenOS runs hundreds of transactions in parallel against your ERP and CRM, with a full audit trail of every decision.
Do companies run both GenOS and ChatGPT Enterprise?
Often, yes. ChatGPT Enterprise is excellent for ad-hoc knowledge work. GenOS handles production workflows that need integration, grounding, and governance. They solve different problems and coexist well.
Bottom line
ChatGPT Enterprise helps employees think and write faster. GenOS automates the workflow that is done manually today: at volume, grounded in your data, governed end to end, with an engineer who owns the result. One is a better assistant. The other is an operating system.
See in practice
Next step
Book a working session. We run it in your environment, on your data.