One AI workspace for a workforce of thousands

The challenge

Employees had two options: pay per-user licences for consumer AI tools with no governance, no integration with internal systems, and no way to share knowledge at scale, or go without entirely. Leadership wanted AI deployed across the organisation, but not in a way that created new compliance risk or fragmented adoption into a dozen disconnected tools. The requirement was clear: one governed workspace, accessible to the whole workforce, with a cost model that scaled with usage rather than headcount.

The solution

DareData deployed SierraGIA, the Sonae Sierra general assistant, as the foundation for the organisation's AI capability. Every employee can access agents configured for their function, with answers grounded in the organisation's actual knowledge and every response citing its exact source. From that foundation, specialist agents have been built and continue to expand: SOMA, the Sierra Operations and Management Agent, handles procedures that govern the company's shopping centres; a Legal agent answers questions grounded in the organisation's contracts and policy documentation; an MS Office 365 agent helps employees manage calendars and prioritise their inbox. Access is managed through the organisation's existing EntraID groups via SSO, so governance is inherited from the identity infrastructure already in place.